Marsel Nikolli

Senior WordPress Developer & Technical Support Specialist

Tirana, ALB.

About

Experienced WordPress developer and technical supporter with over a decade in IT, specializing in WordPress, WPML localization tools, and web technologies. Based in Tirana, Albania, adept at remote work and international collaboration.

Work

OnTheGoSystems

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WordPress Technical Supporter

, , HKG

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Summary

Provided technical support for WPML and Toolset plugins within a fully remote, globally distributed team. Debugged issues, assisted customers, managed configurations and collaborated with development teams.

Highlights

Resolved multilingual WordPress plugin issues and enhanced customer experience

Contributed to support workflows leveraging AI tools for ticket summaries and efficiency improvements

Metinvest

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Senior WordPress Developer

Tirana, Tiranë, ALB

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Summary

Led development and maintenance of WordPress-based websites, focusing on custom themes, plugins, SEO, performance optimization, and CMS enhancements.

Highlights

Implemented SEO best practices to increase site visibility

Built dynamic, responsive web solutions tailored to client needs

Council of Europe

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IT Support Specialist

Strasbourg, Grand Est, FRA

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Summary

Provided IT support, system administration, and network services for internal users of the Council of Europe.

Highlights

Maintained infrastructure supporting international organization’s IT operations

Gogel Publicis

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Web Designer & Developer

Tirana, Tiranë, ALB

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Summary

Designed and developed web assets including graphics, layouts, and WordPress sites for marketing and advertising campaigns.

Highlights

Created visual designs and web interfaces supporting marketing initiatives

Education

Institute of Chemical Technology, Mumbai

Mumbai, Maharashtra, IND
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Certification Web Development

Skills

WordPress

WPML, Themes, Plugins.

Web Development

HTML, CSS, JavaScript, PHP, MySQL.

Graphic Design

Adobe Photoshop, Illustrator.

SEO & CMS

SEO, CMS.

Server Administration

Linux, Windows Server, Network Administration.

Marsel Nikolli